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List your restaurant/business on bailokal and we do the rest!

Privacy Policy

Bailokal is committed to the secure processing of the personal data it acquires from or pertaining to the users of its website (“Website”), mobile device software application (“Bailokal App”) and/or services (“Users” or, individually, “User”), as well as licensed drivers who install the Bailokal App on a mobile device, and have been accredited with Bailokal as part of a pool of drivers who may be willing, at their sole discretion, to provide pick-up, transportation of parcels, and delivery services as well as any add-on services (“Private Carrier Services”) to a User (“Participating Drivers”). In this regard, Bailokal shall ensure that its processing of such personal data is in accordance with the Data Privacy Act of 2012 (“DPA”), its Implementing Rules and Regulations (“DPA IRR”), issuances of the National Privacy Commission (“NPC”) and other applicable laws and regulations on data privacy.  This Privacy Policy (For Users and Participating Drivers) is in line with Bailokal's commitment to the protection of privacy rights.


This Privacy Policy (For Users and Participating Drivers) outlines the terms under which Bailokal processes the personal data of the Users and Participating Drivers and how such personal data is stored, used, retained, shared and accessed. This Privacy Policy (For Users and Participating Drivers) likewise informs the Users and Participating Drivers of their rights and remedies as data subjects, and the measures Bailokal undertakes for the protection of their personal information.

By agreeing to the terms and conditions of this Privacy Policy (For Users and Participating Drivers), the User and/or Participating Driver expressly consents to the collection, use, disclosure and all other forms of processing of his/her personal data as provided in this Privacy Policy (For Users and Participating Drivers).

A. Personal information collected or otherwise processed by Bailokal

Bailokal collects and processes personal data from or pertaining to the User and/or Participating Driver when the User and/or Participating Driver registers on the Website, downloads or registers through the Bailokal App, is accredited as a Participating Driver by Bailokal, or avails of Bailokal’s services whether through the Website or the Bailokal App in order to avail of Private Carrier Services from Participating Drivers or provide Private Carrier Services to Users.

Such personal data from or pertaining to the User are as follows:

  1. Name;

  2. Mobile or landline number;

  3. Residential/office/billing address or location;

  4. E-mail address;

  5. Credit card or debit card number;

Such personal data from or pertaining to the Participating Driver are as follows:

  1. Name;

  2. Mobile or landline number;

  3. Residential/office/billing address or location of the Participating Driver through the tracking of the booked vehicle(s);

  4. Driver’s License details;

  5. Other relevant government-issued ID details including but not limited to NBI or Police Clearance

  6. E-mail address;

  7. Credit card or debit card number;

  8. Average Monthly Income

  9. Date of birth

Users and Participating Drivers accept that Bailokal or its authorized service providers, third party vendors, contractors, subcontractors, agents and corporate partners (“Third Parties”), as well as said Third Parties’ member companies, affiliates and/or service providers, may use cookies to store information on the Users and Participating Drivers in order to provide Users and Participating Drivers with a customized and more efficient experience in accessing or using the Website and/or the Bailokal App.

If a User and/or Participating Driver provides the personal data of a third party to Bailokal, the User or Participating Driver warrants that the required consent from the third party concerned was secured by the User and/or Participating Driver prior to providing the personal data pertaining to said third party to Bailokal.

B. Purpose of collection and other processing of personal information by Bailokal

Bailokal collects and otherwise processes the above personal data for the following purposes:

  1. To publish a User’s proposal to engage the services of a Participating Driver, which include Private Carrier Services of the User’s package/s, parcel/s, delivery item/s or part thereof (“Shipment”) for compensation to be determined in accordance with the prevailing rates on the Website or the Bailokal App (“Order”), depending on which platform is used to place the Order;

  2. To confirm or clarify an Order;

  3. To track the booked vehicles;

  4. To determine compliance with the User’s or Participating Drivers’ Terms and Conditions. 

  5. To address Users’ complaints against the Participating Driver concerned;

  6. To verify the truthfulness of the personal data provided;

  7. To facilitate the availment and monitoring of the discounted products and services, special promotions and other benefits (the “Benefits”) by Users or Participating Drivers from Bailokal and/or Bailokal’s corporate and institutional partners;

  8. To facilitate Users’ use of the Private Carrier Services;

  9. To facilitate Participating Drivers’ provision of the Private Carrier Services;

  10. To facilitate Users’ and Participating Drivers’ use of and access to the Website and/or the Bailokal App;

  11. To administer Users’ and Participating Drivers’ accounts;

  12. To facilitate Users’ payment for their Orders;

  13. To facilitate Participating Drivers’ receipt of their eighty percent (80%) share from successfully completed Orders;

  14. To provide Users updates on the fulfillment of Users’ Orders;

  15. To customize Users’ and Participating Drivers’ access to and use of the Website and/or the Bailokal App;

  16. To carry out research on Users’ and Participating Drivers’ demographics, behavior as consumer and individual preferences;

  17. To monitor Users’ and Participating Drivers’ use of the Website and/or the Bailokal App;

  18. To comply with the orders or regulations of enforcement agencies, judicial and quasi-judicial bodies, or other competent government authority;

  19. To fulfill the legitimate objectives of Bailokal as a duly registered corporation, including any and all contractual obligations that Bailokal may have entered into that are necessary or directly related to the services provided, the performance of which being at all times consistent with the DPA and the DPA IRR, issuances of the NPC and other applicable laws and regulations on data privacy;

  20. To protect Users and Participating Drivers;

  21. To establish, exercise or defend legal claims in favor of or against Bailokal;

  22. To prevent fraud and illegal activities;

  23. To provide information on promos or discounts;

  24. To market Bailokal’s services;

  25. To fulfill any purpose directly related to the above purposes

     

C. Bailokal’s processing of Users’ and Participating Drivers’ personal information

Apart from collecting Users’ and Participating Drivers’ personal data, Bailokal shall engage in all other forms of processing, such as recording, organization, storage, updating, modification, retrieval, consultation, use, consolidation, blocking, erasure or destruction of personal data.

 

D. Sharing of Participating Drivers’ personal information by Bailokal

Bailokal may share Users’ and Participating Drivers’ personal data to third parties for the fulfillment of any of the purposes enumerated above or, in extraordinary circumstances, when Bailokal believes that the sharing of such personal data is necessary to prevent a threat to the life or health of another. Such third parties include but are not limited to the following:

  1. Users and Participating Drivers;

  2. Subsidiaries, parent company or other related companies;

  3. Service providers who provide technical, operational and/or logistical support for all functions necessary, desirable to or in any manner related to the business of Bailokal;

  4. Courts, quasi-judicial agencies and tribunals, as a response to an order, subpoena or other legal processes;

  5. Law enforcement personnel, government agencies and other state entities in the exercise of their investigative or regulatory powers;

  6. Entities engaged by Bailokal to assist in establishing, exercising or defending legal claims or protecting Bailokal’s rights and assets;

  7. Corporate and institutional partners;

In all instances where the sharing of personal data is for commercial purposes, Bailokal shall ensure that the same is covered by a data sharing agreement which shall establish, or oblige the Personal Information Controller (“PIC”) or Personal Information Processor (“PIP”) to whom the User’s and Participating Driver’s personal data will be shared to establish, organizational, physical and technical safeguards for data privacy and security no less than those provided in this Privacy Policy (For Users and Participating Drivers), which in all instances shall comply with the DPA, the DPA IRR, issuances of the NPC and other applicable laws and regulations on data privacy.  

Before a User’s and Participating Driver’s personal data is shared, Bailokal shall obtain the User’s and Participating Driver’s consent and provide the Participating Driver with the following information:

  1. Identity of the PIC or PIP to whom the User’s and Participating Driver’s personal information will be shared;

  2. Purpose of the data sharing;

  3. Categories of personal data to be shared;

  4. Intended recipients or categories of recipients of the personal data;

  5. Existence of the User’s and Participating Driver’s rights as a data subject under the DPA, the DPA IRR, issuances of the NPC, other applicable laws and regulations on data privacy and the data sharing agreement between Bailokal and the PIC or PIP to whom the Participating Driver’s personal data will be shared; and

  6. Other information that would sufficiently notify the User and Participating Driver of the nature and extent of the data sharing involved and the manner of the processing of his/her personal data.

 

E. Outsourcing by Bailokal of the processing of Users’ and Participating Drivers’ personal information

Bailokal may engage a third party to process Participating Drivers’ personal data. Such engagement will be covered by an outsourcing agreement mandating said third party to put in place the organizational, physical and technical measures no less than those provided in this Privacy Policy (For Users and Participating Drivers), which in all instances shall comply with the DPA, the DPA IRR, issuances of the NPC and other applicable laws and regulations on data privacy.  

Bailokal guarantees that it will not sell Users’ and Participating Drivers’ personal data.

Bailokal’s processing may be performed manually or through automated means.

 

How we use your information

We use the information we collect in various ways, including to:

  • Provide, operate, and maintain our website and app.
  • Improve, personalize, and expand our website and app.
  • Understand and analyze how you use our website and app.
  • Develop new products, services, features, and functionality
  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
  • Send you emails.
  • Find and prevent fraud.

Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

 

Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Bailokal does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.